Havells × Turrant.ai
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Camera-Based Product Assistant

Point, ask, get answers - for any Havells product

The Problem

Consumers don't read manuals. When something goes wrong, they call 1800 numbers, wait on hold, and struggle to explain their product model. Electricians need quick product info on-site but don't carry catalogs.

  • Long hold times on 1800 numbers reduce satisfaction
  • Consumers can't quickly identify their product model
  • No access to model-specific troubleshooting guides
  • Electricians lack on-site reference materials
The Solution

Consumer or electrician opens WhatsApp or Havells app, points camera at any Havells product. AI (Gemini 3.0 Flash, multimodal) sees the product image, identifies model number from label, product category from visual appearance, and more.

  • Automatic product identification from image alone
  • Conversational questions answered with product-specific information
  • Access to troubleshooting guides and error code explanations
  • Instant warranty and registration status lookup by serial number
Real-World Use Cases
"How do I clean the filter?" → AI pulls specific maintenance guide for that model
"This light is blinking red" → AI reads indicator pattern, explains error code
"How do I connect to WiFi?" → Step-by-step pairing for that smart product
"What's my warranty status?" → Reads serial, looks up registration database
"I need a replacement part" → Identifies exact part, helps order or find service center
For electricians: Point at electrical panel → AI suggests right MCB/RCCB, shows wiring diagram
How It Works

Input: Consumer/electrician takes a photo of product and asks a question via WhatsApp or app

Processing: Gemini 3.0 Flash (multimodal vision) analyzes the image → identifies product, model number, serial, condition

Response: AI retrieves product knowledge base and provides conversational, contextual answer specific to that exact model

Integration: Links to warranty database, service centers, spare parts ordering, and support resources

Key Benefits
  • Zero friction - No model number lookup needed
  • Instant answers - No hold times, no call center
  • Product-specific - Guidance tailored to exact model and condition
  • First-in-category - No Indian appliance brand has this capability
  • Multi-channel - Works on WhatsApp and native app
  • Electrician enablement - Upskills electricians on unfamiliar products
  • Cost reduction - Deflects 30-40% of support calls
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