When a consumer walks into a multi-brand retail store, they see products from Crompton, Orient, Bajaj, Philips, Anchor - all displayed side by side. The dealer often pushes whichever brand gives the best margin. Havells has no way to insert itself into that moment of decision unless the consumer already has brand preference.
- Consumers often don't know which Havells product matches the competitor model they're looking at
- Dealers push higher-margin brands at point of sale, overriding consumer research
- Havells field sales team can't be present at every retail touchpoint
- Online comparison requires manual model number search - too much friction in-store